Privacy policy
This Privacy Policy describes how ONDRA (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase through www.shopondra.com. By accessing or using our website, you acknowledge and agree to the terms outlined below. We are committed to maintaining your privacy and ensuring that your information is handled securely and responsibly.
Information We Collect
When you interact with our Site, we collect personal information that you voluntarily provide, such as your name, email address, phone number, billing and shipping details, and payment information when you place an order, create an account, or subscribe to our mailing list. Payment information is processed securely by trusted third-party providers, and ONDRA does not store your card details.
We also automatically collect certain information when you browse our Site, including your IP address, device type, browser details, and data gathered through cookies and analytics tools. This information helps us understand how our customers engage with our website so we can improve functionality and enhance your experience. Additionally, if you contact us for support, we may collect relevant details from your message in order to assist you.
How We Use Your Information
We use your information to process and fulfil your orders, communicate with you regarding purchases or inquiries, and provide customer support when needed. We may also use it to improve our products, services, and website experience. With your consent, we may send marketing communications such as collection launches, promotions, or brand updates. You can opt out of these communications at any time by using the unsubscribe link provided in our emails or by contacting us directly.
Sharing Your Information
ONDRA does not sell your personal information. We may share your information with trusted third-party service providers that assist us in operating our business. These partners may include Shopify (our e-commerce platform), payment processors, courier services, analytics providers, and email or SMS marketing platforms. Each service provider receives only the information necessary to perform their function and is required to protect it. We may also disclose information when legally required to do so.
Cookies
Our website uses cookies to enhance your browsing experience, personalise content, and analyse website performance. Cookies help us remember your preferences and improve the way our Site functions. You may choose to disable cookies through your browser settings, but doing so may affect certain features of the Site.
Marketing Communications
If you choose to subscribe to our newsletter or opt in to receive marketing, we may send you emails or SMS updates about new products, launches, special offers, or brand-related news. You may withdraw your consent at any time by clicking “unsubscribe” at the bottom of our emails or by contacting us at info@shopondra.com.
Your Rights
Depending on your region, you may have the right to access, correct, update, or request the deletion of your personal information. You may also withdraw consent for marketing communications or request restrictions on certain types of data processing. To exercise any of these rights, please contact us using the details provided below.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal, tax, and accounting obligations. Once information is no longer required, it will be securely deleted or anonymised.
Security
We take reasonable measures to protect your personal information from loss, misuse, unauthorised access, or disclosure. While we strive to safeguard your data, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may include links to third-party websites or social media platforms. These external sites operate independently, and we are not responsible for their content, privacy practices, or policies. We encourage you to review the privacy statements of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how your information is handled.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at info@shopondra.com.
